Return Policy

 Delivery

All prices are exclusive of shipping and local import duties. In the UK we deliver by Royal Mail special delivery. In Europe and rest of the world we ship our orders via Royal Mail International Signed For. We do not ship to PO boxes.

Postal costs guide:

UK £10 per corset

Europe £15 per corset

Rest of world £20 per corset

Returns

  Please ensure you check your sizing against the size chart before ordering. We will exchange or give a credit note on any faulty un-worn Corset. Contact us first within seven days of delivery to let us know about the item and reason for your return (faults which have not been reported to us before posting will not be refunded.) Ensure that you send it by registered or recorded mail, as Velda Lauder Corsetiere cannot be responsible for items lost in the post. If you are returning items from outside of the UK, Please ensure that you clearly mark on the customs declaration that the items contained in the package are “RETURNS” to prevent the package incurring customs charges. If this occurs we reserve the right to refuse the product or charge the customs and tax duty to you. 

The cost of returning the product is the responsibility of the customer, unless the product is faulty and then we will happily cover the postage costs. This only applies when the company is aware of the returning item and the costs incurred.

Damaged in transit:

It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.