Terms of Use

 

Terms and Conditions

Copyright © 2011 Velda Lauder. All Rights Reserved. Intellectual Property Rights Policy.

 

Use Of Cookies

This site uses cookies for a greater user end experience. We use cookies for analytical purposes, the shopping cart and instances where you have asked us to remember your information for future visits. By signing up and logging in to this website you agree to the use of these cookies.

Prices and payments

All our prices are in UK Pounds Sterling (GBP), exclusive of any import duty

Payments on this website are through PayPal:
PayPal is an secure and easy way to pay for goods online. For more information on paypal security and simplicity please go to www.paypal.com   

 Uk customers may order and pay by post enclosing a cheque made payable to

“Velda Lauder”. Orders paid by cheque will only go into production once funds have cleared. This may delay the delivery of your order.

We also accept MasterCard,  Visa, Visa Delta, cards, please call 0207 281 5626 for credit and debit card payments. For security reasons we do not keep your card details on record.

Bespoke orders : quote on request. Payment terms: 50% deposit on placing order. Balance in cleared funds prior to delivery 

 

 

Ordering:

If an item is urgently required, please contact us before placing the order to check if we can meet your deadline 

Most of our garments are handmade to order and therefore take time to produce. Please allow up to 28 days for delivery. During very busy periods delivery times may be extended .If this is the case, we will do our best to keep you informed at all times.

Custom made, bespoke corsets, generally take 4-6 weeks, as bespoke orders usually include a fitting , twoille and possibly embrodiery and bead work.

Items in stock will be dispatch with in 48 hours of receipt of your order and clearing of payment.

Please refer to the size charts (in FAQ) for sizing information before you make your order and call us if you need further information, we are  here to help.

Wholesale orders  please email us on info@veldalauder.co.uk, or call 02072815623.

Velda Lauder Corsets and Lingerie is sold in various boutiques, and stores in the UK, Europe, and the USA.

 

Delivery

All prices are exclusive of shipping and local import duties. In the UK we deliver by Royal Mail special delivery. In Europe and rest of the world we ship our orders via Royal Mail International Signed For. We do not ship to PO boxes.

Postal costs guide:

UK £10 per corset

Europe £15 per corset

Rest of world £20 per corset

 

Returns

Please ensure you check your sizing against the size chart before ordering. We will exchange or give a credit note on any faulty un-worn Corset. Contact us first within seven days of delivery to let us know about the item and reason for your return (faults which have not been reported to us before posting will not be refunded.) Ensure that you send it by registered or recorded mail, as Velda Lauder Corsetiere cannot be responsible for items lost in the post. If you are returning items from outside of the UK, Please ensure that you clearly mark on the customs declaration that the items contained in the package are “RETURNS” to prevent the package incurring customs charges. If this occurs we reserve the right to refuse the product or charge the customs and tax duty to you. 

The cost of returning the product is the responsibility of the customer, unless the product is faulty and then we will happily cover the postage costs. This only applies when the company is aware of the returning item and the costs incurred.

 

Damaged in transit:

It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

 

Corset Care:

Please follow the instructions on corset fitting and sizing, make sure you choose the correct corset size for you. When you put on your corset loosen off the lacing fully to allow you to put the corset on easily. Once fastened pull the laces carefully to ensure an even take up on the body (see lacing instructions). Corsets should be cleaned by theatrical/specialist dry cleaners only. Never wash your corset. After each wear, air your corset to freshen it up. We also advise wearing a silk or cotton chemise under your corset.

 

Privacy Policy:

Velda Lauder Corsetiere, take your privacy very seriously We do not rent, sell, share or give personal information about you to other commercial organisation or third parties. However we may release your data if this is required by a legal process or to establish or exercise our legal rights or defend against legal claims.

Velda Lauder Corsetiere will take reasonable precautions to keep all details of your orders and payments secure but unless we are negligent we will not be liable for unauthorised access to information supplied by you

Velda Lauder is a member of the federation of small businesses.

 

 

Delivery

All prices are exclusive of shipping and local import duties. In the UK we deliver by Royal Mail special delivery. In Europe and rest of the world we ship our orders via Royal Mail International Signed For. We do not ship to PO boxes.

Postal costs guide:

UK £10 per corset

Europe £15 per corset

Rest of world £20 per corset

 

Returns

Please ensure you check your sizing against the size chart before ordering. We will exchange or give a credit note on any faulty un-worn Corset. Contact us first within seven days of delivery to let us know about the item and reason for your return (faults which have not been reported to us before posting will not be refunded.) Ensure that you send it by registered or recorded mail, as Velda Lauder Corsetiere cannot be responsible for items lost in the post. If you are returning items from outside of the UK, Please ensure that you clearly mark on the customs declaration that the items contained in the package are “RETURNS” to prevent the package incurring customs charges. If this occurs we reserve the right to refuse the product or charge the customs and tax duty to you. 

The cost of returning the product is the responsibility of the customer, unless the product is faulty and then we will happily cover the postage costs. This only applies when the company is aware of the returning item and the costs incurred.

 

Damaged in transit:

It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

Order cancellation:
Unless your order has been dispatched, you may cancel up to 7 days after placing your order by emailing us at info@veldalauder.co.uk with notice of cancellation of your order.

Our right of cancellation:
By given notice to you, we may cancel your order, if any reasons beyond our reasonable control arise and we are unable to to supply the goods to you. The amount paid by you for the cancelled order will be promptly refunded to you. We shall not be liable for any other loss or damage arising from the cancellation of the order.